DUE TO OUR COMPANY’S CONTINUED GROWTH AND EXPANSION WE ARE SEARCHING FOR:
Type of arrangement: Full-Time
Start date: As soon as possible
Overall explanation of the role:
Client Relationship & Inside Sales Managers are generally customer – oriented persons responsible for building, maintaining and strengthening a company’s relationship with a client. They are often first point of contact from the company’s side and their primary goal is to meet client’s needs. They are often described as an excellent communicators and negotiators who can easily determine needs of clients and developing plans to meet them. While maintaining successful relationship with the current clients, they should be able to identify new sales opportunities as well. They are in charge of achieving ambitious customer acquisition and revenue growth objectives.
They report to Head of Sales(HoS).
– Bachelor Degree in Marketing, Business Management, Sales or similar related field. Master is a plus.
– Fluent in English is must. Additional language is a plus.
-Preferably Singaporean nationality but not manadatory.
At least 5 years of experience in this field.
Client Relationship & Inside Sales Managers should be able to work across many different dashboards, boards and platforms in that way handling multiple tasks simultaneously. They should keep all the invoices, contracts or other relevant documentations in well – organized system.
The ability to communicate confidently, both through speaking and writing, with colleagues and clients from all levels of an organization. They should have friendly and charismatic approach to the client and actively listen trying to identify the need and main goal of the client. Also they should know to communicate clearly while being polite in challenging situations such as reminding clients for the payments or responding to the negative feedback.
Being empathetic and intuitive to recognize the needs of the client and successfully navigating tricky social situations.
CRM usually need experience to be able to identify and estimate project costs and what changes they need to make to control the costs. They should track costs and make them transparent across different platforms (Monday.com)
Interacting with the client and presenting them a company or a final delivery video with confidence and positive attitude. Internally, CRM with good presentation skills is able to communicate the brief to the project team (Project Manager and the production team).
Being persuasive and strategic thinker who can analyze what a good compromise is. Skilled negotiators can change their communication styles to meet the listener’s needs.
Conducting detailed research of the market and customers to identify sales strategies and goals. They need to be able to analyze and review sales data as well as being successful in pipeline management.